What Is the Linden Botanicals Guarantee?
The focus of our company is you – we are committed to your health, education, and wellbeing. If you are not 100% satisfied with the quality of the products that you receive, you may return it for a replacement or a refund.
Guarantee of Quality and Satisfaction
We guarantee the quality of our products. We also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly. We will promptly issue a refund, credit, or replacement – whichever you prefer. However, we do not refund any special order items or shipping charges.
To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a reason for the return. Please follow the instructions and requirements listed below:
- Linden Botanicals Customer Service must approve all returns. When Customer Service approves a return, we will issue you a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please e-mail us using the contact form.
- To receive full credit, you must contact Customer Service within 30 days of the invoice date. No credit or returns are allowed after 30 days.
- No returns will be accepted for close-out items or special orders.
Damaged Products and Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you. Please note that you will need to keep the original packing and damaged items until any damage claims are processed. Packaging and damaged items may need to be inspected by the carrier.
If you have any questions, please contact us.